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This CollectionNoticesets out details of how and why TrueVaultPty Ltd ACN 675 835 966 ‘TrueVault’,‘we’,‘us’or‘our’),collects personal information. In this Collection Notice, ‘you’refers to any individual about whom we collect personal informationin Australia.
We collect personal information that is information that identifies you or information by which your identity can reasonably be ascertained and may include an opinion about you. We also collect “sensitive information” as defined by the Privacy Act 1988 (Cth) (such as information about health information, ethnic origin, and biometric information) from you.
We collect personal and sensitive information to register and manage your user account and to provide you with the services you have requested from us.
Personal information we will typically collect includes your name, contact details, including phone number, address and email address, account login information (including registration usernames), details of the services you have used, together with any additional information necessary to deliver those services and respond to your queries.
We collect your personal information when you use our services or interact with us, including when you create a user account with us as a registered user on our website (via our web portal), telephone, email or online communicate with one of our representatives, access or use our website or social media sites to participate in surveys. We may also collect personal information about you from third parties where you have agreed with them that your information may be disclosed with us, such as via social media platforms.
We typically use your personal information to:
Sensitive information includes identity documents like your driver’s licence, passport, change of name documentation, proof of age card, police officer identity card, government cards, marriage certificate or divorce papers, any photos or biometric information that is captured as a result of using our services and your organ donor status insofar as it is included on your identification documents. The information collected will depend on the nature of your interaction with us and will only be information necessary for one of our functions and activities.
No, we are not required by law to collect personal information from you in order to provide our services.
The main consequence of us not collecting your personal information is that we will not be able to provide our primary service of credentialing or confirming an identity. For other services, we may not be able to provide your requested services or information to you or be able to provide them to the same standard as if we had the information requested.
We may share your personal information to third party businesses who contract with us, contractors, agents or service providers that carry out functions on our behalf and assist us to deliver our services, or use our services.
We do not generally transfer Personal Information outside of Australia. We will never supply, sell or in any other knowing way, make available your personal information to other parties other than in the circumstances outlined above, unless you authorise us to do so.
More detailed information about the way we use and disclose your personal information is set out in our comprehensive Privacy Policy https://www.truevault.com.au/pages/privacy-policy.
Our Privacy Policy also contains information regarding how to opt-out of marketing communications from us and how you can seek access to and correct your personal information or raise a privacy concern.
Contacting Us
Our contact details are:
Privacy Officer
TrueVault Pty Ltd ACN 675 835 966
E-mail: SUPPORT@TRUEVAULT.COM.AU
Last Updated 28 APRL 2025
